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You can't get it back? I'm sure this happens often enough for them to have a camera and for you to contact someone to make a claim.
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We did get it back. There was a number for us to call. Two staff came down - and after some ding dong-ing of responses, they returned him his toy.
This is a testament of the quality of service in Japan. It wouldn’t have happened in Singapore (my son lost a toy on a public bus, and the bus driver allegedly threw it away haha)
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