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I've never had to do damage control/comms crisis management on a scale like this, so I suppose my talk is cheap. But if I was the person manning their comms, I'd be going out of my way to respond to people and attempt to be helpful. I'd particularly avoid things that sound like nitpicky self defense. This seems like it will just make people angry and distracts from the main goal right now.
The worst drain exploit (1% coordinator fee) that Wasabi had was discovered internally and fixed (but not deployed quickly enough): https://github.com/WalletWasabi/WalletWasabi/pull/13191
I guess the bright side is that the damage was minimal, and the bug allowed an opportunity for coordinators to establish a history of trustworthiness (despite there being no inherent trust requirement in coordinators at the protocol level).
I'd particularly avoid things that sound like nitpicky self defense.
This is good.
I'd be going out of my way to respond to people and attempt to be helpful.
If you're going down anyway? Only the most impactful things. Not to save you, but them. Which means do release the firmware. Do make sure people know about its existence once its there (and properly QA'd.) Do not waste time on individuals unless you have spare time, which I would doubt you'll have.
If there is any chance of being sued... legal will shut down some of that though, it's risky. Easy to make mistakes in comms that can be twisted and narrated against you in court. At least in my experience, legal will tell you to shut the fuck up, and if you need to vent, vent to them. At 10 grand an hour.
I remember that the general rule a good counsel will put on a fresh post-it on your screen every morning before you enter your office is to never argue on a third party platform, or generally, in public. Like what was said in this scene:
For some underground stuff I can see the temptation to just not run things like a business and use that as a growth driver. But if you're on your way out, a measure of professionalism will make it a lot more manageable and allows one to focus on the most orderly winding down. I'm not sure if everyone involved understands that that outcome is rather inevitable now.
It would of course be the death of MSM, Twitter and the popcorn industry in one big crisis if this were ever to be implemented by everyone of course.