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Yes, but didn't CashApp advertise a countrywide seamless rollout?
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I'd recommend asking the manager (which you did) and if they can't resolve it, send an email to CashApp's support with the business details.
If there is a feasible way to get the merchant online again, they probably will. Alternatively, they'd have to drop them from the map.
It sure is annoying, but at least that brings visibility into the issue by letting them know there's a customer who wants to use that specific advertised avenue, and was unable to complete the transaction.
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I expect a lot of this in the early days.