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Did they steal your sats or you got them back eventually?
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Same here. And the "technical support" is nonexistent. They don't answer, they don't give reasons, and even less so any options for recovering the account.
The funny thing is, I was going to delete the account soon. They saved me the trouble, but they kept my sats.
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I once lost a wallet with over 10,000 satoshis; it seems my account was banned for no reason. After that, I was traumatized and never used it again.