Yesterday I received a message from an acquaintance in LATAM complaining about BTC.
The story goes like this: he asked me how he could get paid in BTC for selling some used items. He already had a Coinos account, so I told him the easiest thing was to use that same account, since he could receive payments either on-chain or via Lightning.
A few hours later he wrote back because he hadn’t received the sats.
He sent me a photo the buyer had shared with him, showing that the buyer had requested a Lightning withdrawal from his exchange (in this case Binance) and the status showed as “processing.”
Both my acquaintance and the buyer assumed that using the Lightning Network meant instant payments.
The payment from Binance never arrived to the Coinos account, because in many cases invoices expire and you need to generate a new one, send it again to the buyer, and then the buyer has to restart the process to withdraw his sats from Binance.
Because of this terrible user experience, both parties (buyer and seller) ended up very unhappy with Bitcoin.
I already explained to him that the problem was Binance, not Bitcoin. If the buyer had used a self-custodial wallet, the experience would have been completely different.
Unfortunately, I’m almost certain that in their minds the idea that “Bitcoin doesn’t work as a payment method” is what stuck.