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That would be my initial guess, but it seems the receiving address got coins from a large number of addresses in a short time frame, at least according to a reddit comment. Could be a cold card issue, or at least something other than straight user error. I'd agree on needing more info.
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This is super weird. He says he only deposited to the wallet and never withdrew. If that's true, looks like he leaked his seed phrase. Doesn't seem like a Coldcard issue. Let's hold off for more info.