Although it's been over 2 years since the "AI boom" truly began, there's still a wild number of people who exclusively rely on ChatGPT. The funny part is that this isn't because it's objectively the best option. Instead, it's mostly habit, and the fact that most people just never bothered trying alternatives that might actually fit their needs better.
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The best tech doesn't always win, unfortunately. Sometimes inertia and network externalities makes it so that the superior product can't break into the mainstream.